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Passengers

2Address – a transport portal where booking to sending a parcel, a car on platform or just travel in Europe is as smooth as it should be.

A complex and comprehensive search of Passenger transport options

When booking a passenger trip, first you need select the pick-up and drop-off address. Optionally the departure and arrival dates can be selected as well. If dates are not selected, 2Address will bring all possible route options and the dates will have to be selected at the booking phase.
You have to select the pick-up and drop-off type to be either at a fixed location (chosen by the transport partner) or at a specific address (in which case, usually, the costs will be slightly higher).
Next, the number of people must  be selected. Pressing Search will present a new window with all routes available based on your selected criteria. The route prices are automatically calculated.

Compare and choose your transport option

The routes presented can be filtered and sorted using a number of features, like:
  • – Price
  • – Vendor rating (based on other users reviews)
  • – Vendor name
  • – Pick-up and Delivery type
Pressing “more info” on a route will present a detailed description of the route (including route features as icons), the schedule, and the contact options for the transport partner. In the Contact tab you can also send a direct message to the vendor, asking for more details. The vendor will receive your message by e-mail and will respond to your registered account e-mail address.

Book the chosen route

Pressing the “Book Now” button will take you to a check-out page where all required details must be entered. The fields marked with an asterisk are mandatory as the order cannot go ahead without having them populated.
A price breakdown can be calculated at any point, based on the details introduced, by pressing the “Update price” button on the left pane.

Additional products

Some passenger routes offer additional products to be added to the order, such as extra luggage (in addition to the quantity allowed in the cost of the ticket) or a Car on a platform, delivered in the same trip to the same address.

If these options are available you can select them at the bottom of the Order setup page, in the Additional products page.

If additional products are selected, the price breakdown calculated by pressing “Update price” will include detailed cost lines for each additional product, and the total cost of the order.

Press “Proceed to checkout” to select the billing details and payment method. You can select between the following options:
  • – Cash on pickup / drop-off: You hand over the required amount in cash, either at the start or end of the journey. Some transport partners will also allow a card transaction using a standard POS machine. If you do wish to pay by card, please contact the transport partner (Call or send them a message using the site).
  • – Paypal: you have to sign in to your Paypal account and choose the correct Paypal payment method, such as Paypal balance, card or bank account, Paypal credit etc
  • – Card payment: you can enter your card details into a secured payment processing portal (Stripe). You may choose to store the card information and re-use it on your next order. These details will not be stored on 2Address portal (They are stored securely by Stripe)

Place the order

You will be taken to a Checkout page, containing an Order unique Identifier (Order Number) and all order details. These details are also sent automatically by e-mail, to your registered account e-mail address and to the vendor.
Next, the vendor  will process your order and will update the order status as follows:
  • – Processing: the order is received and the vendor is processing it
  • – In Transit: the passengers are on-board and is started travelling
  • – Completed: the passengers arrived at their destination
  • – Cancelled: the order is cancelled and any payment made will be refunded
The vendor can provide additional details regarding the order (such as delays or cancellations) by e-mail. Any order status changes will also be sent automatically to you by e-mail.

Reviews

At the end of the ordering process we encourage you to leave a review (a small text and a rating between 1 and 5 stars). This will help other users to make a better decision regarding which transport company offer to choose. Thank you!
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