2Address.eu transport portal marketplace is owned and run by Verix Limited, incorporated in United Kingdom, and we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. This policy explains our privacy practices for 2Address.eu (which we’ll refer to as the “Portal”.
We’ll refer to the Portal, shops, payment, and our other services as the “Services”. Verix Limited is the data controller and is responsible for your personal information.
This policy does not apply to the practices of third parties (including other members who sell using the Portal) who may also collect or receive data in connection with your use of the Services.
By using the Services, you acknowledge that 2Address.eu will use your information in the United Kingdom , Ireland and any other country where 2Address.eu operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside.
2. Information Collected or Received
In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.
Registration, Account Setup, Service Usage: In order to use the Services, you need to provide us with a valid email address, and for Services that require registration, a name associated with your account that you can choose to represent your identity on 2Address.eu Portal. You may review, change, or remove that name through your account settings. You need to provide this information to enable us to provide you with the Services. Depending on which services you choose to use, additional information, such as a shop name, billing and payment information (including billing contact name, address, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. You are not required to provide us with this information to sign up, but we will need it to provide certain services.
For example, we need a physical address for collection and delivery as a Door-to-Door service.
As an 2Address.eu vendor, if you choose to use our payment service (“2Address.eu Payments”), 2Address.eu may require information such as your full name, billing information, identification ID or tax ID, date of birth, bank account information, photograph, credit card information, and/or other proof of identification in order to verify your identity, provide this service to you, and comply with applicable law.
In addition, as a user of 2Address.eu’s services 2Address.eu may require this information from you in order to provide you with services (including, for example, to verify ownership of an account, to mitigate fraud and abuse on the platform, or to complete a transaction as a buyer or vendor). We may need to store credit card information (or arrange for it to be stored) and use it for both billing and payment purposes. Depending on your local jurisdiction, you can also choose to allow us to save your credit card information to facilitate the checkout process for future purchases. 2Address.eu may contact individual shop owners confidentially to request more information about their shops or items listed through the Services, or to ensure compliance with our rules and applicable law. In order to use certain products or services on 2Address.eu, you may be required to complete an application; information that you submit through the application process will not be displayed publicly and will only be used internally by 2Address.eu, unless otherwise specified.
Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings.
The name associated with your account, which you may review and change in your account settings, is publicly displayed and connected to your 2Address.eu activity. Other people may see the date you joined; ratings, reviews and related photos for items you sold; your profile information; items you listed for sale; your shop pages and policies; your Favourites, followers, and those you follow; sold item listings; comments you post in our community spaces; and information you decide to share via social networks.
Location Information: We may collect information about your use of the Services for advertising, for analytics, to serve content and to protect the Services. This may include your IP address, browser information (including referrers), device information (for limited non-advertising purposes, and, when enabled by you, location information provided by your device). in order to use functions like our local marketplace, and for in-person sales (although you don’t need to share these details). You may choose to publish your location when you sell on 2Address.eu.
We may obtain location information you provide in your profile or your IP address. We may use the information about your location to provide features and to improve and customise the Services, for example, for 2Address.eu’s internal analytics and performance monitoring; localisation, regional requirements, and policies for the Services; for local content, search results, and recommendations; for delivery and mapping services; displaying the relevant language on the website, and (using non-precise location information) marketing. Certain non-precise location services, such as for security and localised policies based on your IP address or submitted address, are critical for the site to function.
Analytics Information: We use data analytics to ensure site functionality and improve the Services. We do not link the information we store within the analytics software to any personally identifiable information that you submit. For more information, see 2Address.eu’s Cookies Policy.
Information from Third Parties: Some members or visitors may choose to connect to 2Address.eu or register an 2Address.eu account using an external third-party application, such as Facebook, or an app developed using 2Address.eu’s API. 2Address.eu may receive information from those connected third-party applications. Connecting your 2Address.eu account to third-party applications or services is optional. If you choose to connect your account to a third-party application, 2Address.eu may receive information from that application. We may also collect public information in order to connect with you. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on 2Address.eu on certain social media networks which are connected to your 2Address.eu account, and you can revoke your permission anytime in your account settings.
Non-Member Information: 2Address.eu may receive or obtain information (for example, an email address or IP address) about a person who is not yet a registered 2Address.eu member (a “non-member”) in connection with certain 2Address.eu features, such as when a non-member chooses to subscribe to an 2Address.eu newsletter, a member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature, a non-member engages in a transaction, a member sends a promotion code to a non-member. Non-member information is used only for the purposes disclosed when it was submitted to 2Address.eu, for purposes necessary to the functioning of 2Address.eu’s services or where 2Address.eu has a legitimate interest, as disclosed in Section 7 below, or to facilitate action authorised by a member or the non-member.
3. Choice & Control
We know that members of our community value having control over their own information, so 2Address.eu gives you the choice of providing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your 2Address.eu account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request the deletion of the personal information in your account.
Depending on your location, you may also have certain additional rights with respect to your information, such as: (i) data access and portability (including the right to obtain a copy of your personal data you provided to 2Address.eu, via your settings); (ii) data correction (including the ability to update your personal data, in many cases via settings); (iii) data deletion (including the right to have 2Address.eu delete your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of 2Address.eu, by contacting us); and/or, (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask 2Address.eu to stop processing your personal data, with some exceptions, by contacting us).
We use non-technically necessary cookies and similar technologies. A more detailed explanation of the technologies we use, and how to opt out when applicable, can be found in 2Address.eu’s Cookies Policy.
You may also control the receipt of certain types of communications from 2Address.eu in your account settings. 2Address.eu may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your account settings, and you can learn more in the “Messages from 2Address.eu” section of this policy.
If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account.
Many changes that you make to your account settings are updated immediately, but some may take a few days to take effect, particularly those that impact email or marketing preferences. Some major requests, such as changes to billing information or account data deletion, may require verification of identity before they can be processed.
You may be able to search for people you know by email address or phone number on the Site. Finding your friends on 2Address.eu helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favourites. When you begin following another member’s activity, they will receive an email notification (if the member has consented to receiving this type of email).
If you do not wish to be located on 2Address.eu via your name, you can remove your name and instead may use a nickname or alias as your name in your public account information.
5. Messages from 2Address.eu
On occasion, 2Address.eu may need to contact you. Primarily, these messages are delivered by email, 2Address.eu Forum (Activity), for a variety of reasons, including marketing, transactions, and service update purposes. You can opt out of receiving marketing communications via email or Conversations in your account settings or by following the unsubscribe link in any marketing email you receive. To ensure you properly receive notifications, we will need to collect certain information about your device, such as operating system and user identification information. Every account is required to keep a valid email address on file to receive messages. 2Address.eu may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Additionally, and with your consent, 2Address.eu may send you an SMS (or similar) message in order to provide you with customer support or to provide you with information about products and features that you may find of interest. You may update your contact preferences in your account settings.
Some messages from 2Address.eu are service-related and necessary for members and Guest Checkout users. You agree that 2Address.eu can send you non-marketing emails, Conversations, or messages, such as those related to transactions, your account, security or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, relaying Conversations with buyers, and correspondence with 2Address.eu’s Support team.
When you register for an account, subscribe to a newsletter, or provide us with your email address or phone number such as for a Guest Checkout purchase, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails or messages through the opt-out link included in marketing emails or messages. Please note that some changes to your account settings may take a few days to take effect.
2Address.eu is a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Teams, which are a part of the 2Address.eu Community space. You don’t have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services. Be aware that any personal information that you choose to submit there can be read, collected, or used by others, or could be used to send unsolicited messages to you. We may engage certain third parties to assist in providing community services to you and, in the context of that relationship, we need to share some of your information with such third parties in order to provide that service. This may include, for example, information from your 2Address.eu account that is publicly available, your account’s status, your forum posts and Team memberships, your 2Address.eu username and/or shop name, the display name you’ve optionally chosen to share publicly in your 2Address.eu account, the date that you registered on 2Address.eu, as well as your language and regional settings on the site. 2Address.eu generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information that you choose to post in community spaces through the Services. Another member may follow your public activity on the Site to receive updates, such as when you add an item to your public Favourites.
7. Information Uses, Sharing, & Disclosure
We respect your privacy. 2Address.eu will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.
Please note that some changes to your privacy settings may take a few days to take effect. We or our vendors may advertise our Services or our vendors’ products through a variety of different mediums and rely on your consent to do so off-site.
When you access or use the Services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:
• You have consented to the processing, which you can revoke at any time;
• Necessary to comply with a legal obligation, a court order, or to exercise or defend any impending or asserted legal claims;
• Necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners;
• You have expressly made the information public;
• Necessary in the public interest; and
• Occasionally necessary to protect your vital interests or those of others.
Note that we principally rely on consent (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes.
Where we process your information on the basis of legitimate interests, we do so as follows:
Providing and Improving our Services: We may use your information to improve and customise our Services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services. As a core part of our Services, we have a legitimate interest in customising your on-site experience to help you search for and discover relevant items and recommended purchases, including using this information to help vendors find the best ways to market and sell their products on 2Address.eu
Keeping our Services Safe and Secure: We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services. This includes enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.
We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, and for general research and aggregate reporting. For example, in accordance with our existing Complain Support System we may use information you provide to resolve disputes with 2Address.eu or other members.
If 2Address.eu receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, 2Address.eu may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name.
Aggregated Information: 2Address.eu may share demographic information with business partners, but it will be aggregated and de-personalised so that personal information is not revealed.
Service Providers: 2Address.eu also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to 2Address.eu not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and delivery and helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.
This policy does not apply to the practices of third parties, such as other members who sell using the Services listed on this Portal.
If you provide your information to such third parties in connection with your use of the Services, different practices may apply to the use or disclosure of the information that you provide to them. While 2Address.eu requires these third parties to follow 2Address.eu’s privacy and security requirements, 2Address.eu does not control the privacy or security policies of such third parties. To the full extent applicable in your jurisdiction, 2Address.eu is not responsible for the privacy or security practices of these vendors, or other websites on the internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these vendors, third party providers, are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.
Necessary for the Performance of the Contract between 2Address.eu and its Members
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at email@example.com.
2Address.eu encrypts certain information (such as credit card numbers) using TLS (transport layer security). 2Address.eu follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.
2Address.eu will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your 2Address.eu member account), as described in this policy, or as needed to provide the Services to you. If you no longer want 2Address.eu to use your information to provide the Services to you, you may close your account. 2Address.eu will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, 2Address.eu vendors may also be required to retain and use your information in order to comply with their own legal obligations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
11. Your Rights
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so via your 2Address.eu account settings or by contacting us at firstname.lastname@example.org. Upon request, 2Address.eu will provide you with information about whether we hold any of your personal information. By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. If you need further assistance, you can contact 2Address.eu by emailing email@example.com. We will respond to your request within a reasonable timeframe.
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your personal data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings. Please note that some changes to your account settings may take a few days to take effect.
12. Your Responsibilities
If you sell using our Services, you may receive and determine what to do with certain personal information. Your privacy responsibilities, including when you act as an independent data controller (someone who decides what personal data to collect and the purpose you use the data for) are laid out in the 2Address.eu Vendor Policy.
13. Withdrawing Consent
You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by permanently closing and deleting your account through the Privacy tab of your account settings, or by using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences. If your account does not have any open issues such as unpaid bills, unfulfilled orders, unresolved cases, or policy violations, you will receive an email with instructions to confirm your deletion request. This process may take up to approximately two weeks after which your account will be deleted to the extent permitted. Depending on which of our Services you’ve used (such as whether you’ve made purchases or sales on 2Address.eu), we may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted. This deletion is permanent, and your account can’t be reinstated.
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. We encourage you to check back regularly and review any updates.
If you have any questions:
Contact 2Address.eu’s Support team at firstname.lastname@example.org